Terms & Conditions

Payments

Payment via Bank Deposit is currently only available to Scotiabank. Deposits from any local bank is accepted, however cross banks transfer may take 1-3 business day. The order will not be shipped until funds have reflected in our account. Orders placed to be paid via Bank Deposit must submit proof of payment within 48 hours via Whatsapp @ 1876-488-1991 to begin processing. After 48 hours the order will be cancelled.

Shipping

When placing your order, be sure to enter the full correct address in coordination with the delivery option selected. If Direct Delivery is selected ensure to enter the address you can be located, Knusford Express & Zipmail orders must contain the specific branch & parish desired. If you need to update your shipping address, contact us on Whatsapp @ 1876-488-1991 immediately or via email at relline.co@gmail.com.

Zipmail & Knutsford Express orders are shipped every Tuesday & Thursday at 12pm & 7pm respectively. Your shipping day is dependent on when the order is placed, payment is confirmed and then processed.

Missing, Wrong, Damaged Products

If you receive an incomplete order, incorrect item or an item was damaged during transit, please contact us immediately at 1876-488-1991 Whatsapp or Call, or via email at relline.co@gmail.com. Be sure to include your order number and a picture of everything you received inside your order package. Please contact us within 48 hours to be eligible for a replacement.

Returns

All orders are final sale. We do not offer any returns or exchanges unless an incorrect item is received.

Refunds

If you have any concerns regarding your order, contact us via email at relline.co@gmail.com. Should any refunds or store credits be issued at any time, under any circumstances, shipping costs are not included.

Additional Questions or Concerns?

Please email at relline.co@gmail.com. We will be happy to help with any other questions you may have! If you are contacting us regarding an order, please include the full name on the order and the order number in the subject line of your email. 

One more thing!

Due to the high volume of orders and our normal hours of operations, please be aware all orders placed on Friday through Sunday will not begin processing until the following Monday or first business day. Thank you for your understanding, patience and support!